A Comparative Study of Critical Success Factors (CSFs) among Local Enterprise Resource Planning Software System in Private Educational Institute: A Cross-Sectional Study

Abstract

Globalization drives information transitions, necessitating Enterprise Resource Planning (ERP) for efficient coordination in higher educational institutes. Deployment is a costly and intricate process that requires specific success factors. Previous research focused on management, overlooking user perspectives. The study uses a quantitative methodology to gather data from 300 employees in private Higher Education Institutions, focusing on user perspectives rather than management. Non-probability convenience sampling was employed to obtain cross-sectional data. The successful implementation of an ERP system requires top management endorsement, functional assistance, a reliable partner, comprehensive training, active user engagement, a proficient ERP team, robust MIS department, meticulous planning, organizational support, effective change management, wellestablished IT infrastructure, superior ERP software selection, and a deep understanding of the ERP concept. Critical success factors significantly impact ERP implementation success in developing countries. Organizations should consider financial, employee, application, technical, and vendor capabilities when selecting an ERP system, providing valuable insights for policymakers.