Exploring Artificial Intelligence Readiness in the Public Sector Organization

Abstract

This research aims to explore the readiness of Artificial Intelligence (AI) in one of the public sector organizations in Pakistan. Artificial Intelligence adoption remains challenging for many businesses, with numerous organizations struggling to implement AI technologies effectively. A case study was conducted in one of Pakistan public sector organizations to achieve this objective. The data was collected in one of the public sector organization through semi-structured interviews with the management of this organization. The readiness of AI was explored through factors like people's readiness, strategies and policies, process readiness, technology readiness, and organizational environment readiness. These are the essential factors regarding AI readiness in the organization. The findings of this case study reflect that this organization is well prepared for AI implementation, and efforts made by the management regarding the critical aspects, like people, policies, technology, and the required environment for AI implementation, will help them successfully implement AI in the organization.