Emotions Driven Excellence: How Emotional Competence of the Employees shapes Clients Satisfaction through mediation of Quality Perceptions and Customer Orientations. International Journal of Business and Management Sciences, [S. l.], v. 6, n. 1, p. 327–344, 2025. Disponível em: https://ijbmsarchive.com/index.php/jbmis/article/view/811. Acesso em: 4 apr. 2025.