How Supervisor Emotional Exhaustion impacts goal-focused leader behavior with the roles of Bottom-Line Mentality of supervisors and Obsessive Passion.

Abstract

This study's goal is to show how emotional exhaustion consistently affects productivity at work for the achievement of organizational goals. We utilize conservation of resource (COR) theory to explain and establish the relationship between supervisor emotional exhaustion and goal-focused leader behaviour (i.e., a critical aspect of job performance for supervisors) in an attempt to expand the literature on the relationship between emotional exhaustion and workplace performance. Since supervisor emotional exhaustion is a sign of a dysfunctional and troublesome mindset, we also incorporate bottom-line mentality (BLM) to explain why there is a correlation between the latent variables. In particular, we suggest supervisor BLM have mediating connection between supervisor emotional exhaustion and goal-focused leader behavior. It is also examined the moderating influence of supervisor Obsessive Pasion on the relationship of emotional exhaustion and bottom-line mentality of supervisors. To investigate the connection between these variables, front-line management of Punjab, Pakistan's banking industry is selected to gather data. We used SPSS version 27 and Smart-PLS (v 4.0.9.0) to analyse the data and find the variables' impact using SEM analysis. The proposed theoretical model is tested through Smart-PLS (v 4.0.9.0). The study analysed 410 valid research questionnaires with a response rate of 91% through PLS-SEM to assess the relationship between the proposed theoretical model. In this research study all hypothesis is supported and have theoretical and as well as practical implications for service industries.