Impact of Physical and Behavioral Component of Workplace Quality on Employee Productivity, Using Mediation of Workplace Quality: A Cross-Sectional Study on Healthcare Workers

Abstract

Workplace quality plays a pivotal role in shaping employee performance, particularly in the healthcare sector, where both physical and behavioral factors significantly influence productivity and job satisfaction. This study aims to explore the relationship between personal components (PC), behavioral components (BC), workplace quality (WQ), and employee performance (EP), with a specific focus on the mediating role of WQ. A quantitative, cross-sectional design was employed, using a convenient sampling method to administer survey of healthcare workers in a large public-sector tertiary care hospital in Karachi city. Structural Equation Modelling (PLS-SEM) was used to analyze the relationships among these variables. The results reveal that both PC and BC have a significant positive influence on WQ, with beta coefficients of 0.395 and 0.269, respectively. Additionally, WQ exhibits a strong positive impact on EP (β = 0.476). While PC directly enhances EP (β = 0.100), BC demonstrates a slight negative direct effect, necessitating further investigation. Importantly, WQ was found to partially mediate the relationship between PC, BC, and EP, underscoring its critical role in linking personal and behavioral attributes to workplace performance. These findings highlight the necessity of fostering a high-quality work environment to enhance employee motivation, satisfaction, and productivity. Given the essential role of workplace quality in determining employee performance, organizations should prioritize improving workplace conditions to maximize efficiency and job commitment, ultimately leading to better healthcare service delivery.