Understanding Interpersonal Conflicts from Relational Perspective in Pakistan: The Mediating Effect of Empathy

Abstract

Interpersonal conflicts often create tensions in organizations leading to lower productivity and job performance. Previous research has explored contextual and individual factors causing interpersonal conflicts. One area that is not been investigated to t a great deal is the role of relational energy at workplace and its effect on interpersonal conflicts. This study aims to examine the role of relational energy on interpersonal conflicts. Moreover, the mediating role of empathy is also explored. This is a quantitative study and data were collected through surveys. A total of 359 employees filled questionnaire. Results show that relational energy negatively affected interpersonal conflicts. Furthermore, empathy mediated the effect of relational energy on interpersonal conflicts. The study has important implications for managers that are discussed at the end.